Operations Manager

Location London
Job type: Permanent
Salary: £ 40,000 - 45,000 /PA
Contact name: Carlota Adsuara

Contact email: talent@esmosrecruitment.com
Job ref: 32056
Published: 3 months ago

An enthusiastic, detail-oriented, and self-motivated Operations Manager is sought for this exciting role.  Working closely with the wider operations and event teams, you will be responsible for organising and managing multiple international exhibition and conference projects within the events, from conception to completion. 

Key Responsibilities: 

  • Plan and successfully execute all operational and logistical elements for conferences and exhibitions in consultation with the Head of Operations, Event Director / Conference Producers, and Sales team.

  • Effectively work on the technical elements of the events.

  • Conduct feasibility studies regarding the operational requirements and draft budgets for current events and new launches.

  • Conduct site visits and ensure venues are fit for purpose.

  • Creating and updating show floor plans and layout plans.

  • Assist with the production of Exhibitor Manuals and Information sheets, to help clients to plan their participation at the event.

  • Co-ordinating onsite freight, traffic and security requirements.

  • Manage adhoc projects, e.g., Evening Functions or Roadshows - source venues, negotiate entertainment, AV & Lighting, F&B, etc. 

  • Agree any event sponsorship sales opportunities / obtain quotes, then implement any sponsor/exhibitor agreements and liaise directly with the client on fulfilment, providing great customer service care.

  • Analyse event operations post shows and prepare and implement recommendations for improving operational efficiencies on future events.

  • Successfully work with various technology platforms and manage Operational processes for your designated events, such as Salesforce, Event Apps, and Conference Management Platforms – including creating and keeping up to date with event operations Critical Path Analyses.

  • Prepare, manage, and monitor operational event budgets, controlling costs.

  • Strong negotiating skills, helping achieve profit targets through cost savings.

  •  Ensure Health and safety best practices are followed and monitored throughout the planning cycle and onsite (e.g. g-Guide minimum standard).

Requirements: 

  • Experience (5 years minimum) in international B2B conferences and exhibitions.   Experience of working in challenging global locations is advantageous.

  • Additional Languages are advantageous, specifically Mandarin and Portuguese

  • First Aid Knowledge/training is desirable.

  • Detailed knowledge of small to large scale operations and Health & Safety best practices. Ideally, with IOSH Certification.

  • Strong negotiating and contract management skills.

  • Project Management ability to oversee/manage multiple products.

  • Sound commercial awareness – management of budgets for events and keeping within the budget set.

  • Ability to network and liaise with senior people/trade bodies, associations and diverse cultures.

  • Ability to work under pressure and to deadlines.

  • Knowledge and experience with AutoCAD is helpful.

  • Open to international travel to countries in Asia, Africa, Europe, North America